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Questions in Shipments
Shipments
> Can I collect my order from somewhere other than my home address?
Posted: Nov 11, 2019
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Shipments
Yes, we can send your order to a NacexShop or UPS point. In order to select a collection point, you have to add a delivery address in your user account. Based on the address you have added to your account, you will be shown the offices available to collect your order closest to that address. When you go to finalize your order, you have to select as carrier Nacex Shop or UPS Access Point (options not available for all destinations), a drop-down will open in which you have to choose where to pick up your order.
Function currently disabled for Nacex, to send your order to a NacexShop point, you have to find the collection point in this link and when you place your order give us the complete and exact address of the same: https://www.nacex.es/irCerca.do
> Do you ship orders to my country?
Posted: Nov 4, 2019
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Shipments
If your country is not on this list, we DO NOT ship to your country, and no, we do not make exceptions.
Austria
Belgium
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Iceland
Ireland
Italy
Japan
latvia
Lithuania
Luxembourg
Malaysia
malt
Netherlands
New Zealand
Poland
Portugal
Romania
Russia
San Marino
Saudi Arabia
Serbian
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Ukraine
United Arab Emirates
United Kingdom
> What if my order gets returned?
Posted: Mar 14, 2017
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Shipments
Once your order has been returned to us we will contact you and we will offer you a reshipment or a refund of your order total excluding the shipping and returns costs. If you would like us to reship your order you’ll have to pay the shipping-costs for this reshipment.
> Do you ship with insurance in case my order does not arrive?
Posted: Mar 8, 2017
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Shipments
Yes, we do ship with insurance, but this insurance is only limited to lost or damaged parcels. Lost due to authorities in your country, like a seizure by customs is not covered by this insurance and will also not be covered by us.
> From where do you ship?
Posted: Mar 7, 2017
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Shipments
We are in Gipuzkoa, in the north of spain, all orders are shipped from here.
> Can I pick up my order at your warehouse?
Posted: Mar 7, 2017
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Shipments
No, we only do online sales.
> What happens if I have not received my order?
Posted: Mar 8, 2017
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Shipments
Only for international shipments:
A package can be delayed for many reasons, patience please, until 30 days have passed since we have made the shipment we can not put a claim to the transport agency to try to find out what happens with your order, they can take up to 3 months to answer, once the claim is put little more than apologize we can do.
> Is it possible to choose a delivery time?
Posted: Mar 14, 2017
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Shipments
No, each delivery driver has his own area and timetable and comes to your address at approximately the same time every day. And no, you will not be called before delivery either. If you are barely at the delivery address, it is best to select an office to pick up your order.
> Can you use another transport company for delivery?
Posted: Mar 23, 2017
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Shipments
No, only the options shown when you go to checkout are available.
> How much does the shipping cost to my country?
Posted: Mar 7, 2017
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Shipments
The shipping costs depend on the weight of the products and the country of destination, we do not know them by heart, in the following link you have an approximate price list.
To know exactly how much the shipping costs to your country you must register in the store, add the address of delivery and the products you want to buy the cart, will give you the exact price of shipping costs.
> Where can I find my tracking code?
Posted: Mar 8, 2017
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Shipments
We will send you an email with the details to track your order, check your spam folder, you will not receive the code until we have shipped your order, patience.
> How long does shipping take to my country?
Posted: Mar 7, 2017
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Shipments
It depends on the delivery address and the carriers available, for the peninsula, the Balearic Islands and Europe it gives you an estimated delivery date before finalizing the order, for the rest of the destination the carrier shows a visible time range before finalizing the purchase .
> Do you ship orders with a tracking code?
Posted: Mar 8, 2017
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Shipments
Yes, in most cases (Spain and Portugal always, to other countries, with UPS as well), in some cases the companies of the destination countries do not give the option to track the orders. If when you select the carrier it says "With tracking code" you will be able to track the order until delivery.
> How will I know that my order has been shipped?
Posted: Mar 14, 2017
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Shipments
We will keep you informed by email of the whole process of preparation and shipment of your order, please check your spam folder.
> Can I collect my order from somewhere other than my home address?
Posted: Oct 13, 2021
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Shipments
Yes, we can ship your order to a UPS access point or NacexShop (depending on whether those options are available at your delivery address). In order to select an office as a collection point, you have to add a delivery address in your user account, based on the address you have added to your account, it shows you the offices available to collect your order closest to that address. When you go to finalize your order, you have to select UPS Access Point or Nacex Shop (if they are available for your delivery address), a drop down or pop up will open where you have to choose the office where you want to pick up your order.
